WPBridge Studio Refund Policy and Technical Support
We help customers install WPBridge Studio, connect their WordPress site and verify the connection. Refunds under our voluntary policy are available when the purchased service or plugin cannot be made to work as advertised despite assistance from our technical team. Your mandatory legal rights are not restricted.
Technical setup assistance is available
Contact our team if you cannot install the WordPress companion, verify your site, authorize a supported AI client, or complete a basic connection test. We will help diagnose installation and connection problems and guide the necessary setup on your supported WordPress site.
A basic successful connection can be confirmed by listing the connected site, checking site status and reading the authenticated WordPress user through the available tools. Additional actions depend on the WordPress user permissions and installed REST endpoints. We cannot guarantee that every third-party plugin provides an API.
Start at the installation guide or contact technical support. Never include passwords, application passwords, OAuth tokens or payment card information in a ticket or email.
When we will issue a refund
If the WPBridge Studio plugin or purchased hosted connection does not perform its advertised core connection function for your supported WordPress environment, contact technical support. We will make reasonable efforts to diagnose and correct the issue or guide setup. If the connection still does not work and our team cannot make it work, we will approve a refund for the affected WPBridge Studio purchase.
We may ask for the affected site URL, purchase reference, the error message and a description of the steps already tried. We will not ask you to send credentials through a support ticket. We will not unreasonably delay or deny a qualifying refund when our technical team has determined that the connection cannot be made to work.
What this policy does not cover
Outside your mandatory legal rights, a change of mind, unused tool calls, a preference for a different AI service, or an issue beyond the advertised connection features does not by itself qualify for a refund. Your separate WordPress hosting, ChatGPT subscription and third-party services are not included in the WPBridge Studio purchase.
When recurring billing is involved, cancel future renewal through the billing portal or contact support if the portal is unavailable. Cancellation and refunds are different requests: a cancellation stops eligible future renewals; a qualifying failure may entitle you to a refund for the affected payment.
How to request support or a refund
Sign in and use the support form, or email admin@wpbridgestudio.com from your purchase email address. Include your order reference, purchase date, site URL and a short description of what is not working. Our team will review the problem, offer technical setup assistance and confirm whether it can be resolved.
Where a refund is approved, we process it through the original payment provider where supported. Bank and payment-provider processing times may vary. Do not send card numbers or private credentials.
Your statutory rights and account access
This voluntary technical-failure refund policy does not exclude, limit or replace any cancellation, refund, consumer-protection or other mandatory rights that apply to your purchase. Where applicable law provides a broader remedy, that law prevails.
When a refund or payment dispute is confirmed by the payment provider, the affected paid entitlement may be deactivated. Any other active entitlement may continue to determine your access. You can independently revoke WordPress authorization and disconnect your AI client.